On the Reclaimit front page, there are two important functions:

The Search Bar at the top

Are you looking for a specific errand? Search for the order number and press Enter, or the orange Search icon.

Enabled Field

The section called Enabled contains your errands.

• Open cases
  • Errand, waiting for your response, within either 24 or 72 hours.
• Parked cases
  • Errands currently with the customer, or returns on their way to you
• Approved errands
  • Errands you have solved by approving them, for example, a customer who has been refunded or had a new item shipped to them
• Rejected errands
  • Errands declined or cancelled, for example, a customer who was rejected or stopped replying

You can also find a summary of all your ongoing errands under the Overview.