When a customer creates an errand you will receive an email about it, and be presented with the ability to respond to the customer. 

In Reclaimit, you can choose to respond to an errand by pressing the View errand button from the search results or from your Enabled errands.

This will open an Overview of the current errand

• Under the tab Events you can solve your errand, and inform the customer about it. This is used if for example you are approving or rejecting the customer errand.
• Under the tab Messages you can email the customer. An email will automatically pause your errand awaiting a customer reply. This is done if you want more information, for example requesting pictures for a Complaint or verifying the address for a Missing Shipment.