If a shipment is not collected by the customer or if it cannot be delivered because the address given was incorrect, it will automatically be returned to the sender’s address. The customer should then be refunded, which is done by you contacting us at ks-merchant@cdon.com

When you tell us that a product has been returned – at latest 48 hours after receiving it – we also need to know the total cost of return, up to 160 SEK (incl VAT). This includes potential fuel and seasonal fees, but does not include costs related to the original shipment from you to the customer.

You must also provide grounds for the charge, for example a receipt or an invoice specification. Keep in mind that envelopes with stamps, varubrev, and registered mail being returned is not debited by Postnord.

Regardless of what caused the product return, you may be refunded as long as valid grounds are provided.

If you receive monthly invoices from your transport provider, please submit an invoice or similar from a previous month, highlighting costs for items returned of similar weight. This is considered a valid document. You are always welcome to contact Merchant Support on ks-merchant@cdon.com to agree to a set return cost without submitted invoices.